Accessibility
We want to make sure our website, app and emails are as accessible and easy to use as possible. For everyone. Learn more about the accessibility features we have to support your needs, and how we adhere to (WCAG) 2.2 in everything we do online.
Support for all kinds of needs
We have a range of specialist support available designed to help people with all kinds of disabilities. Whether you’re blind or partially sighted, deaf or hard of hearing, or you have mobility issues, we can make the necessary adjustments to our service to make sure you’re supported in the right way.
Share your situation with us
There are lots of ways we can help you manage your account from day to day.
Whether it’s for accessibility reasons, or you’ve had something change in your life recently, it’s easy to let us know.
You can share your situation and request special support in the app. Just head to the Help & Support section, tap ‘Your situation and support’ and then ‘Share your situation’.
Don’t have the app? You can give us a call on 03444 812 812.
Setting up accessibility features
Whatever device you’re using, there are certain features you can enable to help improve your experience and make our content more accessible.
Our RNIB partnership
We were the first credit card company in the UK to be accredited by the Royal National Institute of Blind People (RNIB) in 2017. We continue to work closely with the RNIB to ensure that any work we do, both online and offline, is fully accessible for people with all kinds of disabilities.
2min 22secs