Statements, payments & interest

How do I make a payment?

What date is my payment due?

What do I do if I think I have received an incorrect charge??

There’s a duplicate transaction on my statement. What should I do?

There’s a transaction on my statement I don’t recognise. What should I do?

How do I view my statements online?

What is the estimated interest I can see on my statement?

When do I get my statement?

Why haven’t I received a statement this month?

Why doesn’t my account balance and what I have available to spend add up to my credit limit?

How much do I have to pay each month?

When will my Direct Debit start?

Can I make more than one payment in a month?

How long does it take for my payment to reach my account?

Why hasn’t my payment appeared on my account yet?

How do you allocate my payments?/How is my payment divided between interest, fees and balance?

My online payment has been declined. What should I do?

What happens if I become ill or unemployed? How can I repay my credit card bill then?

Can I pay more than the minimum payment?

What happens if my payment is late?

What should I do if I get into financial difficulty?

How do I find out my interest rate?

How does the interest free period work?

I cleared my balance last month. Why have I been charged interest?

Why have I been charged interest when my balance was zero?

Why have I been charged cash interest when I haven’t withdrawn cash this month?

Do I have to pay interest every month?

How do I cancel subscriptions or regular transactions?